COURTESY
We will ensure that our team is friendly, polite and courteous to customers at all times.

ORDER CYCLE TIME
We will ensure that customers' orders are met within seven (7) days (Lagos, Kaduna, Port-Harcourt & Onitsha) and 14 days for other locations.

STOCK AVAILABILITY
We will ensure that at least 50% of customers' requirements for a particular Stock Keeping Unit (SKU) can be met from our available inventory.

ORDER SIZE CONSTRAINTS
We will meet special orders within 10 - 14 days.

ORDERING CONVENIENCE
We will endeavour to be accessible to our customers at the various Regional Offices, Customer Service Centres and Our Head Office.

FREQUENCY OF DELIVERY
Delivery of goods ordered will be made as follows: Lagos, Onitsha, Port-Harcourt & Kaduna Metropolis - Once or Twice a Week; Others - Twice a Month

DELIVERY RELIABILITY
We will endeavour to deliver 100% of orders on time.

DOCUMENTATION QUALITY
We will ensure that errors on invoices, delivery notes and other customer communications are completely eliminated.

CLAIMS & COMPLAINTS PROCEDURE
We will deal with all customers/consumers complaints and claims within seven (7) days.

TECHNICAL SUPPORT
We will work closely with the Technical Department to provide advice and technical support for our distributors.

ORDER STATUS INFORMATION
At all times, we will keep our customers informed about the status of their orders, or any problems associated with stock availability or delivery.

CUSTOMER CONTACT
*Customer Service Managers and Compliance Executives will visit all distributors at least once every quarter.
*Questionaires will be sent to distributors every quarter by The Compliance Manager.
*Customer Service Managers will hold meetings with distributors at least twice a year.

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Nothing gets out of here unless we are very sure that it meets our strict and exacting quality standards. Come to think of it, that's probarbly why we are the pre-eminent convenience foods company in Nigeria.